Terms and Conditions


School of Motoring and Your Instructor

Your instructors are self-employed franchisee to the driving school. The driving school acts as agent for instructors to book pupil in and to receive payments. Pupil however can make payments made to their instructor. The driving school whenever necessary, supply information and documentation to the pupil and process their payments for lessons on behalf of the instructor. The contract for driving lesson is solely between the pupil and their instructor.


Lessons

The pupil and their instructor are responsible for agreeing all lesson matters times, locations and durations of individual lessons.


Cancellation of lessons

If a pupil wishes to cancel a lesson, a minimum of 48 hours prior notice must be given. If your instructor cancels a lesson, the instructor shall rearrange the lesson. Cancellations preferable must be made directly between the pupil and their instructor. If the pupil do not give at least 48 hours notice of cancellation they will be charged for the lesson(s) concerned in full.


Use of Elliott's Cars for Test

Elliott's Cars can only be used for your driving test, if in your instructor's opinion you meet the required test ready standard. Instructor have the right to refuse taking you for their driving test, if in their opinion you are not yet at the driving test standard. In cases where you had to have a driving assessment and if the result of your assessment is not what you expected, you can request a second assessment from another instructor with the school. (please note, all assessment is at your own cost)


Payments and lesson bookings

You must pay for any lesson at least 48 hours before the start of the lesson by using one of the following methods:

  • Payment by credit or debit card
  • Driving School gift card or Cash
  • Voucher and gift cards have no cash value and have to be redeemed against lessons
  • Voucher and gift cards are not transferable once they have been redeemed.
  • Payment by cash or cheque direct to your instructor (any cheque must be made payable to your instructor).
  • Elliotts School of Motoring has no responsibility or liability pupil's payments made by any other means.
  • If the pupil pays an instructor directly by any method, they should obtain a receipt or payment signed off on their payment card.
  • Elliotts School of Motoring accepts no responsibility for any payments made directly to instructors.

Price changes

The cost of prepaid lesson is based on the lesson price in force at the time of booking and, with the exception of the circumstances set out below, will be honoured for 12 months thereafter irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 12 months have elapsed shall have any lesson price increase applied prior to the lessons which shall become payable by the pupil.


Special offers and discounts

Elliotts School of Motoring have range of offers and discounts to new and existing learner pupils. The company reserves the right to introduce (and to withdraw) special offers and discounts from time to time.


Our introductory offer of 5 lessons for £55 is only available to new learners who have never driven in their life before. Anyone who has taken up the offer and has shown to have driven in the past is subject to the full recovery of the cost of the lesson taken. Your instructor reserved the right to hold on account up to 2 lessons on this introductory offer. Our introductory first lesson free offers are only available to new learners who have never driven in their life before and are subject to the pre-payment of additional lessons at full cost. Anyone who has taken up the offer and has shown to have driven is subject to the full recovery of the cost of the lesson taken.

Lesson Start and Finish Times

Your Driving Instructor will make every effort to meet your lesson time as planned. However, this depends on varied traffic conditions, hence you are asked to be prepared to start within the scope 15 minutes earlier or later than the time booked. Irrespective of the time of arrival of your Instructor, you will receive your full lesson. If your instructor arrive outside of the allocated 15 minutes scope, you will have the right to refuse the lesson and you will not be charge. However, if you choose to take on the lesson outside the allocated 15 minutes scope, you have then entered into a new lesson start and finish time agreement, hence annulled prior start and finish time agreement.


Whenever you are looking to take on a lesson, Elliotts School of Motoring strongly recommend that you provide enough gaps between your lesson and your next appointment, so to cater for any unforeseen issues. In case where you don't provide enough gaps, neither the driving school nor your instructor can be held responsible, hence both the driving school and the your instructor are indemnified.


Refund policy and warranty

Pupil are entitled to cancel prepaid lesson at any time (provisions relating to cancellation, see 'Cancellation of lessons' above). If the pupil has not taken any lesson(s) at the time of cancellation, they are entitled to a full refund of any amounts paid to Elliotts School of Motoring, subject to the points below.

  • If the pupil has taken lesson(s) at the time of cancellation, the pupil will not be eligible for a refund on any lessons taken.
  • Elliotts School of Motoring reserve the right to refund pupil by any method deemed appropriate.
  • Elliotts School of Motoring may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007
  • We will also use this information to ensure adherence to our Merchant Operating Instructions for card collection facilities.
  • Refunds will be by cheque and may take up to 10 working days to reach the pupil or their account.
  • The price a manual lesson is £24 on week days and £25 on weekends, and for an automatic lesson is £25 on week days and £26 on weekends. Discounts on bulk purchase are discretionary and can be removed at any time. The discount is given over the complete block and not on individual lessons
  • Refund in part of an introductory offers of first 5 lessons for £55 (Lesson(s) taken cannot be refunded) all Lesson taken will be charged at full lesson rate and there are no refund after 3 lessons had been taken
  • Refund of partial block booking shall be calculated based on the rate set against the number of lesson taken. (example: if only 5 lessons is taken from a block of 10 lessons purchase, refund calculation will based on the charges set for a block of 5 to 9 at £23 per lesson manual and at £24 per lesson for automatic)
  • In the event of a 'buy one get one free' offer, no refund will take place once the first lesson has been taken.
  • If the pupil has paid using a prepaid gift card or voucher, we will not be able to proceed to any refund after redemption of the card or voucher
  • If the pupil has paid their instructor for the lesson they wish to cancel, their instructor will refund adhering to the same principles as set out above.


Transferability of lessons

Pupil cannot sell or transfer lessons which have been purchased in their own name to any other person.


Fraud prevention

Pupil lessons are only valid if they are purchased through the channels outlined in the 'Payments and lesson bookings' section set out above. In the event that lessons were not purchased in accordance with the foregoing terms, Elliotts School of Motoring reserve the right to suspend these lessons with immediate effect.


An investigation will then be conducted by us in order to check the validity of the purchase. Where the results of the investigation determine that the lessons are not valid they will not be given and Elliotts School of Motoring shall have no liability in these circumstances.


Limitation of liability

Elliotts School of Motoring and its instructors are not liable to pupil for any loss or damage caused where, and to the extent that there is no breach of a legal duty owed to pupil by the relevant person or body; such loss or damage is not a reasonably foreseeable result of such a breach; any such loss or damage, or increase in the same, results from any breach or omission by the pupil any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body. there is no breach of a legal duty owed to pupil by the relevant person or body; such loss or damage is not a reasonably foreseeable result of such a breach; any such loss or damage, or increase in the same, results from any breach or omission by the pupil any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.


Elliotts School of Motoring and its instructors shall not, in any event, be liable for losses relating to any business interests pupil may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption. Pupil is reminded that Elliotts School of Motoring is not a party to the contract for driving lesson itself, which is between the pupil and their instructor. Pupil are reminded that Elliotts School of Motorinng is not a party to the contract for driving lesson itself, which is between the pupil and their instructor.
This does not affect any liability that Elliotts School of Motoring may have for any loss or damage pupil may incur which is caused directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to the pupil. Nothing in these terms and conditions will affect any statutory rights pupil may have as a consumer.


insurance

The instructor will carry the appropriate motor insurance, should you be involved in a collision as a learner driver while in control of driving the instructor's tuition vehicle


Law applying to terms and conditions

These terms and conditions are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English courts.


Complaints Procedure

Elliott’s School of Motoring aim to resolve all concerns raised by the pupil immediately and informally before the matter becomes the subject of a formal complaint. Your driving is a contract between yourself and your driving instructor, should you have any complaints or not happy in any way with your training, or any other part of the service that you are given, these matters should first be taken up direct with your instructor. If your concerns or complaints cannot be resolved with your instructor, you should then refer the matter to the driving school office. Elliotts School of Motoring offer to all pupil the opportunity to transfer to another instructor if pupil are unhappy with their current instructor. You can call the office on 0115 9220221 between the hours of 10 am to 5:30 pm, email us at info@elliottsschoolofmotoring.com or write to us at Elliotts School of Motoring, 22 Hockley, Nottingham, NG1 1FP


Customer care

Pupil's contract is between them and their instructor. In the rare event of any problem arising, pupil should resolve this with their instructor immediately. In the unlikely event that pupil are unable to reach a satisfactory conclusion, we will be happy to investigate further until the matter is resolved. Please note that we will require evidence of any financial transactions and lesson times before we are able to investigate. Therefore, it is imperative that your Driver Record (provided to you by your instructor) details are kept accurate and up to date.